Refund and Cancellation Policy
Effective date: September 30, 2026
Policies and page contents
1. Operator and payment provider
QuoteRecon is operated by LUNE PC FZ LLC. Paid subscriptions are purchased through Lemon Squeezy as merchant of record. The checkout information, Lemon Squeezy’s applicable terms and mandatory legal rights also apply to the transaction. Contact hello@quoterecon.com for assistance.
2. Free and Pro subscriptions
Free is US$0 with 3 chargeable comparisons per week. Pro is US$4.99 billed monthly or US$44.99 billed annually and provides 25 chargeable comparisons per week. The allowance resets every Monday at 00:00 UTC for either paid cadence. Yearly is an annual subscription charge, not a monthly payment plan. Applicable taxes and the final charge are shown at checkout.
The PRO AI allowance is 100 successful AI reviews per calendar month, separate from weekly comparisons. Failed requests with no validated output, duplicate submissions and indeterminate provider outcomes do not consume an additional AI review. Reopening saved content and explicitly saving an edited draft do not consume a review.
3. Automatic renewal
Monthly and Yearly subscriptions renew automatically on the selected payment cadence unless cancelled. Review the plan, renewal terms, taxes and charge presented at checkout. Renewal information is shown in Account when available from the provider. A cancellation must be recorded before renewal to stop the next charge. Lemon Squeezy’s published portal documentation does not specify a separate 48-hour deadline for self-service portal cancellation. Its Buyer Terms ask buyers using the contact-based cancellation method to contact Lemon Squeezy at least 48 hours before the current billing period ends.
4. How to cancel
Use Manage Billing in QuoteRecon Account to open the Lemon Squeezy customer portal and use the cancellation controls available there. If you cannot access the portal, contact hello@quoterecon.com early enough for assistance before renewal. If you use the cancellation-by-contact route in Lemon Squeezy’s Buyer Terms, contact Lemon Squeezy at least 48 hours before the current billing period ends. Once cancellation is recorded, QuoteRecon normally preserves Pro access until the provider-recorded paid-through date; an immediate provider expiry or refund may end access sooner.
Cancellation stops renewal according to the provider status, but it is not a refund, account deletion or report deletion and it does not reset usage. Account deletion does not itself cancel a subscription.
5. Refund requests
QuoteRecon does not offer a voluntary 14-day money-back guarantee. You may request a refund by emailing hello@quoterecon.com with your account email, purchase reference and the reason for your request. Do not send complete card numbers, security codes or passwords.
We review requests individually. Relevant circumstances can include duplicate or incorrect charges, charges after an effective cancellation, failed paid-access activation, material service problems, other circumstances warranting a remedy and applicable statutory withdrawal or refund rights. A cancellation does not automatically create a refund, and we do not promise an unconditional or automatic prorated refund.
If a refund is approved, it is processed through the appropriate Lemon Squeezy procedure. Lemon Squeezy may also handle refunds under its applicable terms and payment procedures.
Optional AI assistance can be temporarily unavailable because of provider maintenance, rate limits, safety controls or QuoteRecon spending controls. Temporary unavailability does not by itself promise an automatic refund. A material failure of paid service remains subject to this policy and any mandatory consumer or statutory remedy.
6. Mandatory rights
Nothing in this policy removes mandatory consumer or statutory remedies, including any applicable withdrawal, conformity or refund rights. These rights can differ by customer location and transaction type.
7. Data and account closure
Reports and documents are not automatically deleted when a subscription is cancelled. Request account or data deletion separately at hello@quoterecon.com. The Privacy Policy explains active-data deletion, justified billing-record retention and separate backup, log and provider handling.